Support & Documentation

After you have created your email account in WebAlive Console you are ready to use Windows Mail to start collecting and sending email messages. If you have not created your email account yet, please visit here to learn how to create a new email account.

Setting Up Windows Mail Email Accounts:

1. Go to windows Mail Start > All Programs > Windows Mail. A setup wizard May Appear, if it does, Skip to the Wizard Setup Section.

2. Select Tools / Accounts.

3. Click Add, from the Internet Accounts window.

4. In the Select Account Type window, choose Email Account and click Next after completing each step of the process to continue to move through the wizard.

5. In the Your Name window, enter the name you want to display as sender, which may include your real name or company name.

6. In the Internet E-mail Address window, please specify your address in the E-mail address field. For example, info@example.com

7. Fill in the fields as follow:
> Select either POP3 or IMAP, whichever you want to use (please see the details in Table 1.1 below).
> Enter your Incoming (POP3/IMAP) and Outgoing (SMTP) Mail Server – Your Incoming and Outgoing Mail Server often works with mail.example.com (use your WebAlive hosting domain instead of ‘example.com’), but you can also use your WebAlive hosting email server address (please see the details in Table 1.2 below).
> Check the box labeled Outgoing server requires authentication.

Some ISPs do not allow their customers to use third-party SMTP servers for outgoing mail. If you encounter this problem, you will need to use the ISP’s outgoing servers instead for the messages you send.

Table 1.1 : Which one to pick, IMAP or POP3?

POP3 (Post Office Protocol)

> POP3 always downloads new emails from the mail server to your computer. It does not leave any copies unless you specify.
> POP3 is suitable if you only access your email from one computer and if you do not need to access emails while you are away from your personal computer.
> If you are on a new PC or using any email client software for the first time, this protocol will download only the new emails and you will not get any previous emails unless you arrange a backup.
> POP3 will erase all of your emails automatically from the server after they are downloaded. If you use POP3, you do not have to worry about email space as long as you are using the default settings.

IMAP (Internet Message Access Protocol)

> IMAP copies the email from mail server. This protocol does not erase/download until you specify.
> IMAP is better than POP3, if you require access to your emails while you are away from your personal computer. It leaves a copy of all emails, you will receive all the emails available as long as you do not delete them manually.
> If you are on a new PC or using any email client software for the first time, this protocol will copy all the emails to your new PC. Once the download is done, it simply imports the new emails and will automatically synchronise with the new mail server.
> IMAP does not delete any emails from the server, so you may reach to your email space quota, if you do not delete your emails manually. Reaching your email space quota can have an affect on receiving emails

Table 1.2 :

Incoming & Outgoing Server	WebAlive Hosting Package
mail.yourdomain.com OR crofton.webmascot.com	If you are using following CMS package: WebMini, WebCommerce, WebSuite, WebConsole.
mail.yourdomain.com OR kewell.webmascot.com OR cahill.webmascot.com	If you are using WebAlive cPanel Hosting package.

If you are not sure about your Incoming & Outgoing Mail Server address, please check your WebAlive provisioning email or contact WebAlive Support.

8. In the next window, Internet Logon, enter your full address in the E-mail username field, such as info@example.com. Enter your email Password to access
your account and click Remember password to store this setting.

If you do not choose Remember password, you will be prompted to manually enter the password whenever you access your mailbox via Windows Mail.

9. In the Congratulations window, if you don’t want to download all your messages, check the box labeled Do not download my e-mail at this time. Otherwise, you can leave this setting unchecked. Click Finish to store your settings.

Changing Outgoing (SMTP) Server Settings:

If you experience trouble sending mail, it is likely that your ISP is blocking the default Port 25; this is a very common process that is designed to protect the service from spammers. To fix this problem, follow these steps:
> Select Tools / Accounts. Select your email account from the list in the dialog box, and choose Properties to bring up the settings window.

> Click on the Advanced tab. In the text field labeled Outgoing mail (SMTP), replace the port number with 587 or 2525 or 8025. Click Apply to store your settings and then OK to close the dialog box.

POP3 accounts Properties:

IMAP accounts Properties:

Leaving a Copy of Messages on the Server for POP3 accounts:

If you have selected your incoming mail server as POP3 during your email client setup, there will be no emails left on the mail server. POP3 downloads all emails without leaving a copy on the server until you configure it. To leave a copy of messages on the server, please follow these steps:
> Select Tools / Accounts. Select your email account from the list in the dialog box, and choose Properties to bring up the settings window. Click the Advanced tab.

> Check the Leave a copy messages on server box.
> Check Remove from server after and enter the number of days to store messages.
> As a further protection, check Remove from sever when deleted from ‘Deleted Items’.
> Click the OK button to complete the setup process.

To avoid exceeding your account’s storage limits, we recommend you to leave a copy on the server for approximately 5 to 7 days. But this number will vary depending on your email usage trend.