Support & Documentation

  For the example given below we have used a sample domain (example.com). Please use your own domain name when setting up your email client. The settings apply to all other email clients, and the configuration should be very similar to the one described in this document.

After you have created your email accounts with WebAlive you are ready to use ‘Outlook Express’ to start collecting and sending email messages. If you have not created your email account yet, please click here to read how to create a new email account.

Setting Up a POP3 or IMAP Email Account:

1. In Outlook Express, select Tools / Accounts.

2. Click the Mail tab. Click the Add button and select Mail from the resulting menu. Navigate through the following wizard windows.

3. Enter your name in the Display name box. This is the name that will appear in the From field of messages you send.

4. In the E-mail address box, enter your entire email address (e.g., info@example.com), using all lowercase letters..

5. Fill in the fields as follow:

> Select either POP3 or IMAP, whichever you want to use (please see the details in Table 1.1 below).
> Enter your Incoming (POP3/IMAP) and Outgoing (SMTP) Mail Server – Your Incoming and Outgoing Mail Server often works with mail.example.com (use your WebAlive hosting domain instead of ‘example.com’),  but you can also use your WebAlive hosting email server address (please see the details in Table 1.2 below).
> Click on ‘Next’ when done.

 Some ISPs do not allow their customers to use third-party SMTP servers for outgoing mail. If you encounter this problem, you will need to use the ISP’s outgoing servers instead for the messages you send.

Table 1.1 : Which one to pick, IMAP or POP3?

Table 1.2 :

6. In the Account name box, enter your entire email address (e.g., info@example.com), using all lowercase letters. In the Password box, enter your email Password to access
your account and click Remember password to store this setting.

 If you do not choose Remember password, you will be prompted to manually enter the password whenever you access your mailbox via Outlook Express.

7. Click the Finish button. You must complete the remaining steps (see the section below Turning On Server Authentication) to configure your account.

Turning On Server Authentication (Important!)

> Select Tools / Accounts. Click the Mail tab. Click once on your email account.

> Click the Properties button. Click the Servers tab. Check the My server requires authentication box. Click the Settings tab and check the Use same settings as my incoming mail server box. Click OK.

> Click the Advanced tab.

For ‘POP3‘ setting: The SMTP port for outbound emails is 25 or 2525 or 587 or 8025 (some ISPs are blocking port 25). Leave the default POP3 port for inbound emails to 110. Click OK.

For ‘IMAP’ setting: The SMTP port for outbound emails is 25 or 2525 or 587 or 8025 (some ISPs are blocking port 25). Leave the default IMAP port for inbound emails to 143 or use 993 if you want to use secured IMAP. Click OK.

Leaving a Copy of Messages on the Server (POP3 Only):

> Select Tools / Accounts. Click the Mail tab. Click once on your POP3 email account.
> Click the Properties button and go Advanced tab.

> Check the Leave a copy messages on server box.
> Check Remove from server after and enter the number of days to store messages.
> As a further protection, check Remove from sever when deleted from ‘Deleted Items’.
> Click the OK button to complete the setup process.

  To avoid exceeding your account’s storage limits, we recommend you to leave a copy on the server for approximately 5 to 7 days. But this number will vary depending on your email usage trend.