Support & Documentation

After you have created your email accounts with WebAlive you are ready to use ‘Thunderbird’ to start collecting and sending email messages. If you have not created your email account yet, please visit here to read how to create a new email account. To check your email using ‘Thunderbird’, you will need to configure Thunderbird first.

To Set Up Your E-mail Account in Mozilla Thunderbird

1. In Mozilla Thunderbird, from the Tools menu select Account Settings.

2. Select Email account, and then click Next.

3. Enter your name and e-mail address.

4. Select POP as the type of incoming server you are using. Your incoming server is crofton.webmascot.com for POP. Click Next.

‘Which one to pick, IMAP or POP3?’

‘IMAP’ (Internet Message Access Protocol):
> IMAP copies the email from mail server. This protocol does not erase/download until you specify.
> IMAP is better than POP3, if you require access to your emails while you are away from your personal computer. It leaves a copy of all emails, you will receive all the emails available as long as you do not delete them manually.
> If you are on a new PC or using any email client software for the first time, this protocol will copy all the emails to your new PC. Once the download is done, it simply imports the new emails and will automatically synchronize with the new mail server.
> IMAP does not delete any emails from the server, so you may reach to your email space quota, if you do not delete your emails manually. Reaching your email space quota can have an affect on receiving emails.

‘POP3’ (Post Office Protocol):

> POP3 always downloads new emails from the mail server to your computer. It does not leave any copies unless you specify.
> POP3 is suitable if you only access your email from one computer and if you do not need to access emails while you are away from your personal computer.
> If you are on a new PC or using any email client software for the first time, this protocol will download only the new emails and you will not get any previous emails unless you arrange a backup.
> POP3 will erase all of your emails automatically from the server after they are downloaded. If you use POP3, you do not have to worry about email space as long as you are using the default settings.

5. Enter your full e-mail address for the Incoming User Name, and Outgoing User Name. Click Next.

6. Enter a name for your email account and click Next.

7. Verify your account information and click Finish.

8. In the Account Settings window, select Outgoing Server listed below your new account.

9. Type crofton.webmascot.com for the Server Name and change the Port setting to 80.

“crofton.webmascot.com” is an SMTP relay server. If your ISP does not allow you to send email using an external SMTP server, you will need to consult your ISP or use their SMTP servers. Please click here to get the SMTP servers for popular Australian ISPs (as of this writing):

10. Select Use name and password and enter your e-mail address. Thunderbird will ask you for your password the first time you try to send mail. Click OK.