Support & Documentation

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How do I check email in my iPhone?

Email setup on your mobile device varies depending on the brand you are using, however the process is similar in many cases. You will always be required to enter your email address, password and server information following a setup process on your device. The user guide that normally comes with the mobile device, contains required information on how to setup the email account. If you do not have the user guide, please contact the customer/technical support of your mobile company to get help. Sometimes searching online can provide you with instructions for setup of a particular brand.

In the following tutorial the setup procedure for ‘iPhone’ is described. If you are not using this device, consider reading on – it may help to give you an idea of how the general process works.

iPhone Email Configuration (POP/IMAP) Guide:

> From the dashboard, click Settings.


> Under Settings, select Mail.


> Select Add Account…


> Select Other as the type of account.


> Select IMAP / POP (see Table 1.1 for more details).

Table 1.1 : Which one to pick, IMAP or POP3?

POP3 (Post Office Protocol)

> POP3 always downloads new emails from the mail server to your computer. It does not leave any copies unless you specify.
> POP3 is suitable if you only access your email from one computer and if you do not need to access emails while you are away from your personal computer.
> If you are on a new PC or using any email client software for the first time, this protocol will download only the new emails and you will not get any previous emails unless you arrange a backup.
> POP3 will erase all of your emails automatically from the server after they are downloaded. If you use POP3, you do not have to worry about email space as long as you are using the default settings.

IMAP (Internet Message Access Protocol)

> IMAP copies the email from mail server. This protocol does not erase/download until you specify.
> IMAP is better than POP3, if you require access to your emails while you are away from your personal computer. It leaves a copy of all emails, you will receive all the emails available as long as you do not delete them manually.
> If you are on a new PC or using any email client software for the first time, this protocol will copy all the emails to your new PC. Once the download is done, it simply imports the new emails and will automatically synchronise with the new mail server.
> IMAP does not delete any emails from the server, so you may reach to your email space quota, if you do not delete your emails manually. Reaching your email space quota can have an affect on receiving emails

> Enter the required information

Name Enter your full name (e.g. John Smith). This name will be displayed before your email address when the receivers check your email from their email client.
Address Enter your full email address. For example,
Description Enter a descriptive name for the account (e.g., Work Account). This description will be visible only to you.
Host Name Your Incoming and Outgoing Mail Server often works with (use your WebAlive hosting domain instead of,  but you can also use your WebAlive hosting email server address (see Table 1.2 for more details)
User Name Enter the full email address (for both incoming mail server and outgoing mail server, where required)
Password enter the users password (the password you set for this email account from Console)

Table 1.2 :

Incoming & Outgoing Server WebAlive Hosting Package
If you are using following CMS package:
WebMini, WebCommerce, WebSuite, WebConsole.
If you are using WebAlive cPanel Hosting package.


warning  If you are not sure about your Incoming & Outgoing Mail Server address, please check your WebAlive provisioning email or contact WebAlive Support

> Click Save.
> If you see a message that says “Cannot Connect Using SSL”, click Yes when asked to setup the account without SSL.
> Click Save.
> Click Settings for the account you just created.
> Click Advanced.



Incoming (POP/IMAP) Ports Leave the default port for inbound emails to 110 for POP and 143 for IMAP .
Outgoing (SMTP) Ports Set the SMTP port for outbound emails to 587 or 8025 or 2525 (some ISPs are blocking port 25).


> Set Incoming Use SSL and Outgoing Use SSL to OFF.
> Under Incoming settings, click Authentication and select Password.
> Under Outgoing settings, click Authentication and select Password.
> The iPhone will verify settings and return to the Mail, Contacts, Calendars screen.