Support & Documentation

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How do I check email in my BlackBerry?

Email setup on your mobile device varies depending on the brand you are using, however the process is similar in many cases. You will always be required to enter your email address, password and server information following a setup process on your device. The user guide that normally comes with the mobile device, contains required information on how to setup the email account. If you do not have the user guide, please contact the customer/technical support of your mobile company to get help. Sometimes searching online can provide you with instructions for setup of a particular brand.

information If you fail to get help from your mobile provider or from searching online, please contact WebAlive, with your mobile brand and model number, we will try to help you!

In the following example the setup procedure for ‘BlackBerry®’ is described. If you are not using this device, you may wish to read on – as you should get a general idea of how the process works.

BlackBerry® Email Configuration Guide:

> Required Settings:

The BlackBerry® email software supports both the POP and IMAP email standards for receiving email.

  1. Username: This is your full email address. Example:
  2. Password: This is the same password that you use to log in the Web Mail.
  3. Incoming Mail Server :
     > Setting up your email account:

Log into the BlackBerry® Internet Service (BIS) by entering your User ID and password information.


Please select Email Accounts from just under Services.


Select Add an Email Account.


Next enter your email address and password. Enter your complete email address into the Email Address field. Enter the password for your email account into the Password field. Then confirm your password by entering again. Now select Next.


You will be informed that the account cannot be configured automatically. Select ‘Internet Service Provider Email (POP/IMAP)’. Select Next.


At this stage you will be requested to select an option which indicates the way you wish to access your email account.
Select I will provide the settings to add this email account. After that select Next.


Now you have to enter your account settings information. The Email address box will be automatically populated. Please ensure this is correct. Enter your complete email address in the Username box e.g. In the Password box enter the password for your email account.


Scroll down to see the options at the bottom.

In the Email server field enter: ‘‘ Under the Server Type select IMAP or POP (IMAP is recommended). Select NO under Use SSL. Review your settings and select Next


By now you should get the confirmation message saying your account has been successfully added.



warning  BlackBerry® Internet Service (BIS) will automatically check for new email approximately every 15 minutes

> BlackBerry® Support Information:

Please contact WebAlive if you need further assistance for your email service. For questions on how to use BlackBerry® please visit their support site.