Support & Documentation

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How do I administer an email account?
From WebAlive Portal:

Email address can be added from the WebAlive client portal –


Log into WebAlive Portal at – and click ‘EmailConsole’. Click the manage button of your desired domain (if you have more than one domain with us)



This will show you the email admin panel where you will be able to create and administer email accounts.

Email Board


To administer an email account please click on an email address from the ‘Account List’ available options will appear on the right. Options are available to update details, delete, change password, setting forwarding, auto response etc.

Add Delete Email Account


From Console:

An email account administrator has the options to;
> Change email account password.
> Delete an email account.
> Edit an email account.

To perform any of these operations, please log in to your console and click on “E-mail Admin” from mail screen or Top Menu, see the image below;


Please click on “Email Account Admin” from mail screen or “E-mail Admin” Menu to see the email admin panel.

To change an email account password:

> Select the email account from the left and enter new password in the right bottom of the console in “New password” field.
> Re-enter the password to confirm in “Confirm” field.
> Click on “Save”, when done.

To edit an email account:

> Click on the email account that you would like to edit.
> All available information related to that email account will be displayed on the right.
> Please see the above image, marked information are available to edit.
> When necessary changes are done, please click on “Save” to apply the changes.

Delete an email account:

> Select the email account by clicking on it.
> Click on the “Delete” button.
> A confirmation dialogue box will appear. Click on “Yes” to confirm.