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How to configure Outlook Express?

warning  For the example given below we have used a sample domain (example.com). Please use your own domain name when setting up your email client. The settings apply to all other email clients, and the configuration should be very similar to the one described in this document.

After you have created your email accounts with WebAlive you are ready to use ‘Outlook Express’ to start collecting and sending email messages. If you have not created your email account yet, please click here to read how to create a new email account.

Setting Up a POP3 or IMAP Email Account:
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1. In Outlook Express, select Tools / Accounts.

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2. Click the Mail tab. Click the Add button and select Mail from the resulting menu. Navigate through the following wizard windows.

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3. Enter your name in the Display name box. This is the name that will appear in the From field of messages you send.

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4. In the E-mail address box, enter your entire email address (e.g., info@example.com), using all lowercase letters..

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5. Fill in the fields as follow:

> Select either POP3 or IMAP, whichever you want to use (please see the details in Table 1.1 below).
> Enter your Incoming (POP3/IMAP) and Outgoing (SMTP) Mail Server – Your Incoming and Outgoing Mail Server often works with mail.example.com (use your WebAlive hosting domain instead of ‘example.com’),  but you can also use your WebAlive hosting email server address (please see the details in Table 1.2 below).
> Click on ‘Next’ when done.

warning Some ISPs do not allow their customers to use third-party SMTP servers for outgoing mail. If you encounter this problem, you will need to use the ISP’s outgoing servers instead for the messages you send.

 

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Table 1.1 : Which one to pick, IMAP or POP3?

POP3 (Post Office Protocol)

> POP3 always downloads new emails from the mail server to your computer. It does not leave any copies unless you specify.
> POP3 is suitable if you only access your email from one computer and if you do not need to access emails while you are away from your personal computer.
> If you are on a new PC or using any email client software for the first time, this protocol will download only the new emails and you will not get any previous emails unless you arrange a backup.
> POP3 will erase all of your emails automatically from the server after they are downloaded. If you use POP3, you do not have to worry about email space as long as you are using the default settings.

IMAP (Internet Message Access Protocol)

> IMAP copies the email from mail server. This protocol does not erase/download until you specify.
> IMAP is better than POP3, if you require access to your emails while you are away from your personal computer. It leaves a copy of all emails, you will receive all the emails available as long as you do not delete them manually.
> If you are on a new PC or using any email client software for the first time, this protocol will copy all the emails to your new PC. Once the download is done, it simply imports the new emails and will automatically synchronise with the new mail server.
> IMAP does not delete any emails from the server, so you may reach to your email space quota, if you do not delete your emails manually. Reaching your email space quota can have an affect on receiving emails

 

Table 1.2 :

Incoming & Outgoing Server WebAlive Hosting Package
mail.yourdomain.com
OR
crofton.webmascot.com
If you are using following CMS package:
WebMini, WebCommerce, WebSuite, WebConsole.
mail.yourdomain.com
OR
kewell.webmascot.com
OR
cahill.webmascot.com
If you are using WebAlive cPanel Hosting package.

 

warning If you are not sure about your Incoming & Outgoing Mail Server address, please check your WebAlive provisioning email or contact WebAlive Support.

6. In the Account name box, enter your entire email address (e.g., info@example.com), using all lowercase letters. In the Password box, enter your email Password to access
your account and click Remember password to store this setting.

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warning If you do not choose Remember password, you will be prompted to manually enter the password whenever you access your mailbox via Outlook Express.

 

7. Click the Finish button. You must complete the remaining steps (see the section below Turning On Server Authentication) to configure your account.

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Turning On Server Authentication (Important!)

> Select Tools / Accounts. Click the Mail tab. Click once on your email account.

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> Click the Properties button. Click the Servers tab. Check the My server requires authentication box. Click the Settings tab and check the Use same settings as my incoming mail server box. Click OK.

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> Click the Advanced tab.

For ‘POP3‘ setting: The SMTP port for outbound emails is 25 or 2525 or 587 or 8025 (some ISPs are blocking port 25). Leave the default POP3 port for inbound emails to 110. Click OK.

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For ‘IMAP’ setting: The SMTP port for outbound emails is 25 or 2525 or 587 or 8025 (some ISPs are blocking port 25). Leave the default IMAP port for inbound emails to 143 or use 993 if you want to use secured IMAP. Click OK.

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Leaving a Copy of Messages on the Server (POP3 Only):

> Select Tools / Accounts. Click the Mail tab. Click once on your POP3 email account.
> Click the Properties button and go Advanced tab.

 

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> Check the Leave a copy messages on server box.
> Check Remove from server after and enter the number of days to store messages.
> As a further protection, check Remove from sever when deleted from ‘Deleted Items’.
> Click the OK button to complete the setup process.

 

forbidden  To avoid exceeding your account’s storage limits, we recommend you to leave a copy on the server for approximately 5 to 7 days. But this number will vary depending on your email usage trend.