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How to configure Outlook 2010?

warning  For the example given below we have used a sample domain (example.com). Please use your own domain name when setting up your email client. The settings apply to all other email clients, and the configuration should be very similar to the one described in this document.

information  You will find a section at the end of this document for common error messages

1. Open Microsoft Office Outlook 2010. If you have just installed Outlook 2010 it will show in your Start Menu. Click Start Menu > All Programs > Microsoft Office > Microsoft Office Outlook 2010. If this is the first time you have opened Outlook 2010 then the Startup wizard will show. Click Next.

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2. Outlook will ask if you wish to configure an email account. Select Yes and click Next.

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3. If the Setup Wizard does not show then click the File menu and click Add Account.

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4. Select Manually configure server settings or additional server types. Click Next.

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5. Outlook will prompt you to choose your E-mail Service. Select Internet E-mail. Then click Next.

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6. You are now asked to enter your email account details.

       6.1   Enter your full name (e.g. John Smith). This name will be displayed before your email address when the receivers check your email from their email client.

       6.2   Enter your full email address. For example, info@example.com

       6.3   Select the Account Type POP3/IMAP (please see the Table 1.1 below)

Table 1.1 : Which one to pick, IMAP or POP3?

POP3 (Post Office Protocol)

> POP3 always downloads new emails from the mail server to your computer. It does not leave any copies unless you specify.
> POP3 is suitable if you only access your email from one computer and if you do not need to access emails while you are away from your personal computer.
> If you are on a new PC or using any email client software for the first time, this protocol will download only the new emails and you will not get any previous emails unless you arrange a backup.
> POP3 will erase all of your emails automatically from the server after they are downloaded. If you use POP3, you do not have to worry about email space as long as you are using the default settings.

IMAP (Internet Message Access Protocol)

> IMAP copies the email from mail server. This protocol does not erase/download until you specify.
> IMAP is better than POP3, if you require access to your emails while you are away from your personal computer. It leaves a copy of all emails, you will receive all the emails available as long as you do not delete them manually.
> If you are on a new PC or using any email client software for the first time, this protocol will copy all the emails to your new PC. Once the download is done, it simply imports the new emails and will automatically synchronise with the new mail server.
> IMAP does not delete any emails from the server, so you may reach to your email space quota, if you do not delete your emails manually. Reaching your email space quota can have an affect on receiving emails

        6.4   Enter your Incoming (POP3/IMAP) and Outgoing (SMTP) Mail Server – Your Incoming and Outgoing Mail Server often works with mail.example.com (use your WebAlive hosting domain instead of ‘example.com’),  but you can also use your WebAlive hosting email server address:

Table 1.2 :

Incoming & Outgoing Server  WebAlive Hosting Package
mail.yourdomain.com
OR
crofton.webmascot.com
If you are using following CMS package:
WebMini, WebCommerce, WebSuite, WebConsole.
mail.yourdomain.com
OR
kewell.webmascot.com
OR
cahill.webmascot.com
If you are using WebAlive cPanel Hosting package.

 

warning  If you are not sure about your Incoming & Outgoing Mail Server address, please check your WebAlive provisioning email or contact WebAlive Support.

        6.5   For User Name, enter your full email address. For example: info@example.com.

       6.6   Enter your email password (which you have setup in WebAlive Console or cPanel).

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7. Click More Settings.

8. Click the Outgoing Server tab and then tick ‘My outgoing server (SMTP) requires authentication’. If you use both Incoming and Outgoing Server to ‘mail.yourdomain.com’ or your WebAlive  hosting email server, then select ‘Use same settings as my incoming mail server’

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If you use your local ISP’s SMTP server for outgoing email and require SMTP authentication, then select ‘Log on using’ and enter your ISP login details (please contact your local ISP to retrieve your SMTP server authentication). Select ‘Remember password’.

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Now for ‘POP3‘ setting:

Click Advanced tab. Leave the default POP3 port for inbound emails to 110. The SMTP port for outbound emails is 25 or 2525 or 587 or 8025 (some ISPs are blocking port 25). Click OK.

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For ‘IMAP‘ setting:

Click Advanced tab. Leave the default IMAP port for inbound emails to 143 or use 993 if you want to use secured IMAP . The SMTP port for outbound emails is 25 or 2525 or 587 or 8025 (some ISPs are blocking port 25). Click OK.

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Setting the Root Folder Path for your IMAP account, please click here

9. Click Next. Outlook will test your settings. Click Close. Click Finish to complete the setup.

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Your WebAlive Hosting email account now appears on the left-side of Outlook 2010.

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From Outlook 2010’s menu bar select Send/Receive, then click Send/Receive All Folders. Outlook 2010 will now connect to your WebAlive Hosting email account and show you any emails in your inbox.

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Common error messages:

> error (0x800CCC0F) : ‘The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).’

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This error is usually seen when you entered an invalid user name or password for the SMTP server authentication. To solve this problem, refer to the section 8 of the guide.
> error (0x800CCC92) : ‘Your email server rejected your login. Verify your user name and password in your account properties. Under Tools, click E-mail accounts. The server responded:-ERR Authentication failed.’

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This error is usually seen when you entered an invalid user name or password for the POP3/IMAP server authentication. To solve this problem, refer to the section 6.5 and 6.6 of the guide.
> error (0x80042108) : ‘Outlook is unable to connect to your incoming (POP3/IMAP) e-mail server. If you continue to receive this message, contact your server Administrator or Internet service provider (ISP).’

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> error (0x80042109): ‘Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server Administrator or Internet service provider (ISP).’

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Both of these error messages can appear when using an incorrect port, respectively for Incoming and Outgoing Servers. To solve these problems, check the ports as explained in the section 8 of the guide.

 

warning  The error (0x80042109) (unable to connect to the SMTP e-mail server) can also appear when the ISP blocks the port 25. This is a common problem for many Internet service providers. If you are using the port 25 and are still getting this error message, you will have to contact your local ISP in order to find a solution. In most of these cases you will be asked to use their own SMTP server instead of your WebAlive hosting server.