Support & Documentation

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How do I configure Outlook 2013

Click ‘Files’ from the menu bar and then click ‘Account Settings…’




Click ‘New to configure a new email account

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Outlook will ask if you wish to configure an email account manually or automatically. Select manual and click Next.

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Select POP or IMAP. Then click Next.

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You are now asked to enter your email account details.

Enter your full name (e.g. John Smith). This name will be displayed before your email address when the receivers check your email from their email client.

Enter your full email address. For example,

Select the Account Type POP3/IMAP (please see the Table about POP and IMAP below)

Which one to pick, IMAP or POP3?:

POP3 (Post Office Protocol)
  • POP3 always downloads new emails from the mail server to your computer. It does not leave any copies unless you specify.
  • POP3 is suitable if you only access your email from one computer and if you do not need to access emails while you are away from your personal computer.
  • If you are on a new PC or using any email client software for the first time, this protocol will download only the new emails and you will not get any previous emails unless you arrange a backup.
  • POP3 will erase all of your emails automatically from the server after they are downloaded. If you use POP3, you do not have to worry about email space as long as you are using the default settings.
IMAP (Internet Message Access Protocol)
  • IMAP copies the email from mail server. This protocol does not erase/download until you specify.
  • IMAP is better than POP3, if you require access to your emails while you are away from your personal computer. It leaves a copy of all emails, you will receive all the emails available as long as you do not delete them manually.
  • If you are on a new PC or using any email client software for the first time, this protocol will copy all the emails to your new PC. Once the download is done, it simply imports the new emails and will automatically synchronise with the new mail server.
  • IMAP does not delete any emails from the server, so you may reach to your email space quota, if you do not delete your emails manually. Reaching your email space quota can have an affect on receiving emails


Enter your Incoming (POP3/IMAP) and Outgoing (SMTP) Mail Server – these information can be retrieved from ‘Account Setting’ of this page. You will need to enter your email address or domain name to get the information.

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Click More Settings.

Click the Outgoing Server tab and then tick ‘My outgoing server (SMTP) requires authentication’. If you use both Incoming and Outgoing Server to ‘’ or your WebAlive hosting email server, then select ‘Use same settings as my incoming mail server’.

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If you use your local ISP’s SMTP server for outgoing email and require SMTP authentication, then select‘Log on using’ and enter your ISP login details (please contact your local ISP to retrieve your SMTPserver authentication). Select ‘Remember password’.

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Now please click on the advanced tab and enter incoming and outgoing servers’ port number received from the account setting info at the beginning of this page

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Once all steps are done you will see a congratulation message.

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